← Back to CloudGuard

Terms of Use

These terms govern your use of the CloudGuard platform and website at cloudguard.solutions. By creating an account or using the service you agree to them.

The service

CloudGuard is a security posture and compliance platform that scans cloud accounts, VMware vCenter environments, and servers that you connect, identifies configuration issues, and produces compliance reporting. CloudGuard performs configuration posture assessment; it is not a guarantee that your environments are free of vulnerabilities or that any particular compliance outcome will be achieved.

Your account and acceptable use

• You are responsible for the accuracy of your account information and the security of your credentials.
• You may only connect environments you own or are authorized to scan. You are responsible for ensuring you have that authorization.
• You may not use the service to attack, probe, or scan systems you do not have permission to assess.
• You may not attempt to access other organizations' data, interfere with the service, or circumvent usage limits.

Plans, billing, and trials

Paid plans are billed monthly through Stripe. Trials convert to paid plans unless cancelled before the trial ends. You can cancel at any time; cancellation takes effect at the end of the current billing period. Fees are non-refundable except where required by law.

Your data

You retain all rights to your data. You grant us the limited rights needed to operate the service: to scan the environments you connect, store the resulting findings, and generate reports for you. Our handling of personal information is described in the Privacy Policy.

Availability and support

We work to keep the service available and useful, but it is provided "as is" without warranties of any kind, express or implied. Support is provided through the in-product support desk and support@cloudguard.solutions.

Limitation of liability

To the maximum extent permitted by law, CloudGuard's total liability arising out of or related to the service is limited to the amount you paid us in the twelve months before the claim. We are not liable for indirect, incidental, or consequential damages, or for security incidents in your environments; the service assists your security program but does not replace it.

Termination

You may stop using the service and close your account at any time. We may suspend or terminate accounts that violate these terms. On termination, your data is handled as described in the Privacy Policy.

Changes

We may update these terms; material changes will be notified to account owners by email. Continued use after changes take effect constitutes acceptance.

Contact

Questions about these terms: support@cloudguard.solutions